1. Delivery Period

The delivery timeframes provided are for reference only and are not legally binding unless explicitly agreed upon in writing. Delays in delivery shall not result in penalties, damages, or contract termination.

We will make every reasonable effort to deliver your order within the estimated timeframe. However, these timeframes are indicative and may be affected by unforeseen circumstances. If a delay is expected, we will notify you promptly and work together to find a suitable solution. Delays caused by extreme weather conditions, supply shortages, or other external factors may result in an extension of the delivery period.

2. Warranty

We guarantee that our products meet all legal requirements and are free from defects at the time of delivery. Warranty coverage includes:

• Batteries & Mods: Covered for 3 months from the date of delivery.
• Evaporators, Coils, E-liquids, and Accessories: No warranty coverage due to the nature of these products.

The warranty is void if the product has been misused or handled improperly. To report a defective item, please send a written complaint via registered mail.

3. Invoice Disputes

Any objections to an invoice must be submitted in writing within 7 days of the invoice date. Please always include the invoice number and date when submitting a dispute. If no objections are raised within this period, the invoice will be considered accepted.

4. Payment Terms

All invoices must be paid in full upon receipt unless otherwise agreed in writing.

5. Late Payments & Fees

If an invoice is not paid within the due date:

• A 12% late payment interest will be applied automatically, starting from the due date.
• A fixed 10% penalty fee (minimum €55) will also be charged.

If payment is significantly overdue, we reserve the right to terminate the agreement and claim further compensation.

6. Retention of Ownership

Until full payment has been received, all delivered goods remain our property. The buyer cannot resell, pledge, or transfer ownership of unpaid goods. If requested, the buyer must return unpaid items immediately. However, the risk of loss or damage is transferred to the buyer upon delivery.

7. Bankruptcy & Insolvency

If the buyer is declared bankrupt or is facing financial insolvency, we reserve the right to:

• Consider the agreement automatically dissolved.
• Reclaim any unpaid goods.

8. Additional Collection Costs

Any extra costs related to unpaid checks, bills, or debt collection will be charged separately to the buyer.

9. Service Suspension Due to Non-Payment

If payment is not received, we reserve the right to pause all future deliveries and services until the outstanding balance is settled.

10. Agreement Termination Due to Non-Payment

In the case of persistent non-payment, we may cancel the agreement without notice for any remaining undelivered items or services.

11. Liability

Our liability is limited to cases of gross negligence or intentional misconduct. We are not liable for indirect damages, economic losses, or damages caused by product use.